Sage CRM and Twitter...

Jim and Bob catch up on Monday morning...

         This is Bob 
He is Customer Service Manager for a mid-sized business based in Cork - he uses Sage CRM and Twitter to do his job                                                         

               This is Jim

He is also Customer Service Manager in another company in Cork - he doesn't use Sage CRM or Twitter 

Jim – hey what you doing?

Bob – just working on some stuff…hang on, let me just send this tweet…

Jim – working? so what you doin’ Tweeting then?

Bob – that’s my job – Customer Relationship Management

Jim – Yeah I know, we have the same job, but that’s not really how we do things over here. I don’t think we even have a Twitter account and I doubt we use any other forms of Social Media.  Come to think of it, we don’t really use any proper systems - I am not saying we don't provide a great service, I think we do, but it is all a bit "traditional" if you know what I mean – but that's another story! So, anyway back to you, so you actually get paid to send Tweets all day? I like the sound of that!

Bob – ha, ha- no I don’t send Tweets all day. I interact with our customers and keep an eye on interesting conversations that are happening within our client accounts. A few months ago, we were still using pen and paper – it’s amazing the difference it makes. I am so into my job now – much better than before.

Jim – really, that sounds cool.

Bob – yeah it is cool, but the best part is that I use this software called Sage CRM. It holds all of my customer’s information. I can post or reply directly to a Tweet from within Sage CRM and view Twitter feeds for specific companies and then I can save the contents of these Tweets to Notes within Sage CRM - it's called Social CRM– it’s magic.

Jim – I think our company could do with something like that – tell me more about this Social CRM thing…?

Bob – okay let’s meet up for lunch and I will fill you in. It’s a piece of cake, but somehow it has changed my world – I love it! See you at 1….


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